Your privacy is a core commitment at bat499. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is used and stored, and what rights you have over your information as a player on our platform.
A plain-language overview of the six privacy principles that govern how bat499 handles your personal information. The full legal text follows in the document below.
bat499 collects only the personal data that is strictly necessary for account operation, identity verification, payment processing, and regulatory compliance. We do not collect data for its own sake.
All data transmitted between your device and bat499 is protected by 256-bit SSL/TLS encryption. Data at rest is stored on access-controlled servers using industry-standard encryption protocols.
bat499 does not sell, rent, or trade your personal data to third parties for commercial purposes. Data is shared only with trusted service partners (payment processors, KYC providers) bound by strict confidentiality agreements.
You have the right to access, correct, and request deletion of your personal data held by bat499. Submit requests to our support team and we will respond within a reasonable timeframe in accordance with applicable data protection principles.
bat499 uses cookies and similar technologies solely to improve platform functionality, remember your session preferences, and analyse aggregate traffic patterns. No third-party advertising cookies are set without your knowledge.
bat499 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. Data is securely deleted or anonymised once retention periods expire.
This Privacy Policy ("Policy") describes how bat499 ("bat499", "we", "us", "our") collects, uses, discloses, retains, and protects the personal data of individuals ("Player", "User", "you") who access or use the bat499 website located at bat499.club and all associated services, including online casino games, sports betting, live dealer games, and customer support channels.
bat499 is committed to handling your personal data responsibly, transparently, and in accordance with recognised data protection principles. By registering an account on bat499 or continuing to use the Platform after the effective date of this Policy, you acknowledge that you have read and understood how we process your personal data as described herein.
This Policy should be read alongside bat499's Terms & Conditions and Responsible Gaming page, both of which form part of the overall agreement governing your use of the Platform.
bat499 acts as the data controller in respect of the personal data collected through the Platform. As data controller, bat499 determines the purposes for which and the means by which your personal data is processed. For all data-related enquiries, you may contact bat499's support team at [email protected] (plain text — not a clickable link).
bat499 operates as an offshore online gaming platform. The Platform is intended for use by adults aged 18 and above who choose to access it on their own initiative. Users are solely responsible for determining whether their access to and use of bat499 is lawful in their jurisdiction.
bat499 may collect the following categories of personal data from you, depending on how you interact with the Platform:
bat499 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (other than identity document photographs submitted for KYC), or health data, unless you voluntarily disclose such information in the context of a responsible gaming self-assessment or support communication.
bat499 collects personal data through the following channels:
bat499 uses your personal data for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and securing your bat499 account; processing login requests; managing account preferences. |
| Identity Verification (KYC) | Verifying your identity and age to comply with anti-money-laundering obligations and to confirm eligibility to use the Platform. |
| Payment Processing | Processing deposits via bKash, Nagad, Rocket, Upay, and partner banks; processing withdrawal requests to your designated payment method. |
| Platform Delivery | Delivering casino games, sports betting markets, live dealer tables, and crash games; personalising your experience based on game history and preferences. |
| Fraud Prevention | Detecting, investigating, and preventing fraudulent activity, bonus abuse, money laundering, and other prohibited conduct described in the Terms & Conditions. |
| Responsible Gaming | Monitoring wagering patterns to identify potential problem gambling indicators; enforcing self-imposed limits and exclusion requests; fulfilling our duty of care to players. |
| Customer Support | Responding to your enquiries, complaints, and disputes; maintaining support communication records for quality and training purposes. |
| Legal Compliance | Retaining records as required by applicable anti-money-laundering, counter-terrorism financing, and data protection obligations; responding to lawful requests from competent authorities. |
| Platform Improvement | Analysing aggregated, anonymised usage data to improve Platform performance, game selection, and user experience. |
| Marketing Communications | Sending you promotional emails and notifications about bonuses, new games, and seasonal offers — only where you have consented to receive such communications. You may withdraw consent at any time by contacting support. |
bat499 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
bat499 does not sell, rent, or trade your personal data to third parties. bat499 may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection obligations:
bat499 shares transaction-relevant data with payment processors including bKash, Nagad, Rocket, Upay, and partner banks to facilitate deposits and withdrawals. These providers process data solely to execute the requested transaction and are bound by their own data protection obligations.
KYC documents and identity data may be shared with third-party identity verification service providers engaged by bat499 to carry out document authentication and age verification. Such providers are contractually prohibited from using your data for any purpose other than the verification service.
bat499 uses trusted technology partners for hosting, content delivery, and platform operations. These providers access personal data only to the extent required to deliver their contracted services and operate under confidentiality agreements.
Where required by the technical architecture of a game supplied by a third-party studio (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi), limited session and wagering data may be transmitted to the relevant provider solely for the purpose of game delivery and integrity verification.
bat499 may disclose personal data to law enforcement agencies, regulatory bodies, or other competent public authorities where required to do so by applicable law, court order, or in connection with the investigation of suspected fraud, money laundering, or other criminal activity.
In the event of a merger, acquisition, restructuring, or sale of all or part of bat499's business assets, personal data held by bat499 may be transferred to the acquiring entity, subject to equivalent data protection commitments. You will be notified of any such transfer via the registered email address where feasible.
bat499 retains personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable legal and regulatory obligations. The following indicative retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be attributed to an identified or identifiable individual.
bat499 implements a layered approach to data security designed to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our security measures include, but are not limited to:
While bat499 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely infallible. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, bat499 will notify you without undue delay in accordance with applicable data protection obligations.
bat499 uses cookies and similar technologies (collectively "Cookies") on the Platform. Cookies are small text files stored on your device that help us deliver a functional and personalised experience. The following categories of Cookies are used on bat499:
These Cookies are essential for the Platform to function correctly. They enable core features such as secure login sessions, account authentication, and game state management. These Cookies cannot be disabled without significantly impairing your ability to use the Platform.
Functional Cookies remember your preferences and settings — such as your preferred language, display settings, and game history — so you do not need to reconfigure them on each visit. These Cookies improve your overall experience without collecting identifiable personal data for tracking purposes.
bat499 uses first-party analytics Cookies to collect aggregated, anonymised information about how visitors use the Platform — including which pages are visited most frequently and how players navigate between sections. This data is used exclusively to improve Platform performance and content. Individual users are not identified through analytics Cookies.
You can control and manage Cookies through your browser settings. Most modern browsers allow you to refuse, delete, or be notified before accepting Cookies. Please note that disabling strictly necessary Cookies may prevent certain features of the Platform from functioning correctly. Refer to your browser's help documentation for guidance on managing Cookie preferences.
Subject to applicable data protection principles and regulatory obligations, you have the following rights in respect of your personal data held by bat499:
To exercise any of these rights, please contact bat499's support team via live chat or by emailing [email protected]. bat499 will respond to valid requests within a reasonable timeframe. bat499 may need to verify your identity before processing a data rights request.
bat499 is strictly an adults-only platform. The Platform is intended solely for individuals aged 18 years and above. bat499 does not knowingly collect personal data from anyone under the age of 18. During registration, users are required to confirm that they meet the minimum age requirement, and bat499's KYC verification process includes age verification checks.
If bat499 discovers or has reasonable grounds to believe that personal data has been collected from an individual under 18, the relevant account will be immediately suspended, the data will be deleted as promptly as possible, and any associated funds will be reviewed in accordance with bat499's responsible gaming and fraud prevention procedures. If you believe a minor has accessed the Platform, please contact [email protected] without delay.
bat499 operates as an offshore platform, and your personal data may be processed and stored on servers located outside Bangladesh. Where personal data is transferred to third-party service providers operating in other jurisdictions, bat499 takes reasonable steps to ensure that appropriate safeguards are in place to protect your data in a manner consistent with the standards described in this Policy, including through contractual data protection clauses with the relevant providers.
By using the bat499 Platform, you acknowledge and consent to the transfer, processing, and storage of your personal data in locations outside your country of residence, subject to the protections described in this Policy.
bat499 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or Platform functionality. The revised Policy will be published at bat499.club/privacy-policy with the updated effective date. Where changes are material, bat499 will endeavour to provide advance notice to registered players via the registered email address or via an on-site notification.
Your continued use of the Platform following publication of a revised Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should cease using the Platform and request account closure by contacting support.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way bat499 processes your personal data, please contact our support team through any of the following channels:
All support is provided in English. Response times are measured in Bangladesh Standard Time (BST, UTC+6).
Your data is safe with us. Browse our full game library, check our FAQ for quick answers, or visit our Responsible Gaming page to learn about the player protection tools available to you.