bat499 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how bat499 ("bat499", "we", "us", "our") collects, uses, discloses, retains, and protects the personal data of individuals ("Player", "User", "you") who access or use the bat499 website located at bat499.club and all associated services, including online casino games, sports betting, live dealer games, and customer support channels.

bat499 is committed to handling your personal data responsibly, transparently, and in accordance with recognised data protection principles. By registering an account on bat499 or continuing to use the Platform after the effective date of this Policy, you acknowledge that you have read and understood how we process your personal data as described herein.

This Policy should be read alongside bat499's Terms & Conditions and Responsible Gaming page, both of which form part of the overall agreement governing your use of the Platform.

2. Data Controller

bat499 acts as the data controller in respect of the personal data collected through the Platform. As data controller, bat499 determines the purposes for which and the means by which your personal data is processed. For all data-related enquiries, you may contact bat499's support team at [email protected] (plain text — not a clickable link).

bat499 operates as an offshore online gaming platform. The Platform is intended for use by adults aged 18 and above who choose to access it on their own initiative. Users are solely responsible for determining whether their access to and use of bat499 is lawful in their jurisdiction.

3. Data We Collect

bat499 may collect the following categories of personal data from you, depending on how you interact with the Platform:

3.1 Identity Data

• Full legal name
• Date of birth
• Gender (where provided)
• Copies of government-issued identity documents (national ID card, passport, driving licence) submitted during KYC verification

3.2 Contact Data

• Email address
• Mobile phone number
• Residential address (including city, district, and postcode)

3.3 Financial Data

• Payment method details (e.g., bKash account number, Nagad account number, Rocket number, bank account reference)
• Deposit and withdrawal transaction records
• Account balance history

3.4 Technical & Usage Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser version
• Session timestamps, login history, and session duration
• Pages visited, games played, and wagering activity logs
• Referring URLs and click-path data

3.5 Communications Data

• Records of live chat conversations with our support team
• Email correspondence sent to or received from [email protected]
• Feedback, complaints, and dispute records

3.6 Responsible Gaming Data

• Self-imposed deposit limits, cooling-off periods, and self-exclusion records
• Responsible gaming assessment responses where voluntarily provided

bat499 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (other than identity document photographs submitted for KYC), or health data, unless you voluntarily disclose such information in the context of a responsible gaming self-assessment or support communication.

4. How We Collect Data

bat499 collects personal data through the following channels:

• Account Registration: Data you provide when creating your bat499 account, including name, email, date of birth, and contact details.
• KYC Verification: Identity and address documents you submit in response to a verification request from our compliance team.
• Deposits & Withdrawals: Payment details and transaction records generated when you use bKash, Nagad, Rocket, Upay, or bank transfer services on the Platform.
• Platform Interaction: Automatically collected technical data including IP address, device information, browser type, and session logs generated each time you access the Platform.
• Cookies & Similar Technologies: Session cookies, preference cookies, and analytics identifiers placed on your device when you visit bat499.club (see Section 10).
• Customer Support: Information you provide when contacting our support team via live chat, WhatsApp, or email.
• Responsible Gaming Tools: Limit preferences and exclusion requests you submit through your account settings or via support.

5. How We Use Your Data

bat499 uses your personal data for the following purposes:

Purpose	Description
Account Management	Creating, maintaining, and securing your bat499 account; processing login requests; managing account preferences.
Identity Verification (KYC)	Verifying your identity and age to comply with anti-money-laundering obligations and to confirm eligibility to use the Platform.
Payment Processing	Processing deposits via bKash, Nagad, Rocket, Upay, and partner banks; processing withdrawal requests to your designated payment method.
Platform Delivery	Delivering casino games, sports betting markets, live dealer tables, and crash games; personalising your experience based on game history and preferences.
Fraud Prevention	Detecting, investigating, and preventing fraudulent activity, bonus abuse, money laundering, and other prohibited conduct described in the Terms & Conditions.
Responsible Gaming	Monitoring wagering patterns to identify potential problem gambling indicators; enforcing self-imposed limits and exclusion requests; fulfilling our duty of care to players.
Customer Support	Responding to your enquiries, complaints, and disputes; maintaining support communication records for quality and training purposes.
Legal Compliance	Retaining records as required by applicable anti-money-laundering, counter-terrorism financing, and data protection obligations; responding to lawful requests from competent authorities.
Platform Improvement	Analysing aggregated, anonymised usage data to improve Platform performance, game selection, and user experience.
Marketing Communications	Sending you promotional emails and notifications about bonuses, new games, and seasonal offers — only where you have consented to receive such communications. You may withdraw consent at any time by contacting support.

6. Legal Basis for Processing

bat499 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing required to perform the contract between you and bat499 (i.e., the Terms & Conditions), including account creation, payment processing, and game delivery.
• Legitimate Interests: Processing carried out for bat499's legitimate business interests, such as fraud detection, platform security, and aggregate analytics, provided those interests are not overridden by your fundamental rights and freedoms.
• Legal Obligation: Processing required for bat499 to comply with applicable legal and regulatory requirements, including KYC, anti-money-laundering record-keeping, and responses to lawful authority requests.
• Consent: Processing based on your freely given, informed, and specific consent, such as the receipt of direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7. Data Sharing

bat499 does not sell, rent, or trade your personal data to third parties. bat499 may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection obligations:

7.1 Payment Service Providers

bat499 shares transaction-relevant data with payment processors including bKash, Nagad, Rocket, Upay, and partner banks to facilitate deposits and withdrawals. These providers process data solely to execute the requested transaction and are bound by their own data protection obligations.

7.2 Identity Verification Partners

KYC documents and identity data may be shared with third-party identity verification service providers engaged by bat499 to carry out document authentication and age verification. Such providers are contractually prohibited from using your data for any purpose other than the verification service.

7.3 Technology & Infrastructure Providers

bat499 uses trusted technology partners for hosting, content delivery, and platform operations. These providers access personal data only to the extent required to deliver their contracted services and operate under confidentiality agreements.

7.4 Game Studio Providers

Where required by the technical architecture of a game supplied by a third-party studio (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi), limited session and wagering data may be transmitted to the relevant provider solely for the purpose of game delivery and integrity verification.

7.5 Legal & Regulatory Authorities

bat499 may disclose personal data to law enforcement agencies, regulatory bodies, or other competent public authorities where required to do so by applicable law, court order, or in connection with the investigation of suspected fraud, money laundering, or other criminal activity.

7.6 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of bat499's business assets, personal data held by bat499 may be transferred to the acquiring entity, subject to equivalent data protection commitments. You will be notified of any such transfer via the registered email address where feasible.

8. Retention Periods

bat499 retains personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable legal and regulatory obligations. The following indicative retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with anti-money-laundering record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Support communications: Retained for up to three (3) years from the date of the communication, or longer where the communication relates to an unresolved dispute or legal matter.
• Technical and usage logs: Retained for up to twelve (12) months from the date of collection, unless required for longer retention in connection with a security investigation.
• Marketing consent records: Retained for the duration of your consent and for up to two (2) years following withdrawal of consent, for audit purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be attributed to an identified or identifiable individual.

9. Security Measures

bat499 implements a layered approach to data security designed to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our security measures include, but are not limited to:

• Encryption in Transit: All communications between your device and bat499 are encrypted using TLS 1.2 or higher (256-bit SSL). The padlock icon in your browser confirms an active encrypted connection.
• Encryption at Rest: Sensitive personal data stored on bat499's servers is encrypted using industry-standard encryption algorithms.
• Access Controls: Access to personal data is restricted to authorised bat499 personnel and service providers on a strict need-to-know basis. Access rights are reviewed regularly and revoked promptly when no longer required.
• Two-Factor Authentication: bat499 supports two-factor authentication (2FA) for player accounts, providing an additional layer of protection beyond username and password.
• Intrusion Detection: bat499 employs automated monitoring systems to detect and respond to suspicious activity, potential data breaches, and unusual access patterns in real time.
• Regular Security Reviews: bat499's technical infrastructure undergoes periodic security assessments to identify and address potential vulnerabilities.

While bat499 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely infallible. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, bat499 will notify you without undue delay in accordance with applicable data protection obligations.

10. Cookies & Tracking Technologies

bat499 uses cookies and similar technologies (collectively "Cookies") on the Platform. Cookies are small text files stored on your device that help us deliver a functional and personalised experience. The following categories of Cookies are used on bat499:

10.1 Strictly Necessary Cookies

These Cookies are essential for the Platform to function correctly. They enable core features such as secure login sessions, account authentication, and game state management. These Cookies cannot be disabled without significantly impairing your ability to use the Platform.

10.2 Functional Cookies

Functional Cookies remember your preferences and settings — such as your preferred language, display settings, and game history — so you do not need to reconfigure them on each visit. These Cookies improve your overall experience without collecting identifiable personal data for tracking purposes.

10.3 Analytics Cookies

bat499 uses first-party analytics Cookies to collect aggregated, anonymised information about how visitors use the Platform — including which pages are visited most frequently and how players navigate between sections. This data is used exclusively to improve Platform performance and content. Individual users are not identified through analytics Cookies.

10.4 Managing Cookies

You can control and manage Cookies through your browser settings. Most modern browsers allow you to refuse, delete, or be notified before accepting Cookies. Please note that disabling strictly necessary Cookies may prevent certain features of the Platform from functioning correctly. Refer to your browser's help documentation for guidance on managing Cookie preferences.

11. Your Rights

Subject to applicable data protection principles and regulatory obligations, you have the following rights in respect of your personal data held by bat499:

• Right of Access: You may request a copy of the personal data bat499 holds about you, along with information about how it is used.
• Right to Rectification: You may request that inaccurate or incomplete personal data be corrected or updated. You can update certain information directly within your account settings.
• Right to Erasure: You may request that bat499 delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to bat499's legal retention obligations (see Section 8).
• Right to Restriction: You may request that bat499 restrict the processing of your personal data in certain circumstances, for example while a data accuracy dispute is being resolved.
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request that bat499 provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to bat499's processing of your personal data where processing is based on legitimate interests. bat499 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact bat499's support team via live chat or by emailing [email protected]. bat499 will respond to valid requests within a reasonable timeframe. bat499 may need to verify your identity before processing a data rights request.

12. Minors

bat499 is strictly an adults-only platform. The Platform is intended solely for individuals aged 18 years and above. bat499 does not knowingly collect personal data from anyone under the age of 18. During registration, users are required to confirm that they meet the minimum age requirement, and bat499's KYC verification process includes age verification checks.

If bat499 discovers or has reasonable grounds to believe that personal data has been collected from an individual under 18, the relevant account will be immediately suspended, the data will be deleted as promptly as possible, and any associated funds will be reviewed in accordance with bat499's responsible gaming and fraud prevention procedures. If you believe a minor has accessed the Platform, please contact [email protected] without delay.

13. International Data Transfers

bat499 operates as an offshore platform, and your personal data may be processed and stored on servers located outside Bangladesh. Where personal data is transferred to third-party service providers operating in other jurisdictions, bat499 takes reasonable steps to ensure that appropriate safeguards are in place to protect your data in a manner consistent with the standards described in this Policy, including through contractual data protection clauses with the relevant providers.

By using the bat499 Platform, you acknowledge and consent to the transfer, processing, and storage of your personal data in locations outside your country of residence, subject to the protections described in this Policy.

14. Changes to This Policy

bat499 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or Platform functionality. The revised Policy will be published at bat499.club/privacy-policy with the updated effective date. Where changes are material, bat499 will endeavour to provide advance notice to registered players via the registered email address or via an on-site notification.

Your continued use of the Platform following publication of a revised Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should cease using the Platform and request account closure by contacting support.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bat499 processes your personal data, please contact our support team through any of the following channels:

• Live Chat: Available 24/7 directly on the bat499 Platform
• WhatsApp: Available 24/7 — contact details provided upon account registration
• Email: [email protected] (plain text — not a clickable link; response within 4 hours)

All support is provided in English. Response times are measured in Bangladesh Standard Time (BST, UTC+6).